Refund Policy

The Patrn working session is a paid, one-time service. This policy explains when you can request a refund and how to do it.

Full refund before the session

If you change your mind before your working session takes place, we will refund 100% of what you paid — no questions asked. Email us at least 24 hours before the scheduled start so we can free the slot.

After the session

Once the working session has been delivered, the fee is generally non-refundable — you leave with a written implementation plan and the recording, which have material value. If you feel the session genuinely fell short of what was promised, reply to your booking email within 7 days describing what didn't land and we'll make it right, up to and including a full refund.

How to request a refund

Email support@getpatrn.com from the address you used to book, with the subject "Refund request". We aim to reply within two business days and to process approved refunds through Stripe within seven days.

Owner note: please confirm this refund window fits your commercial reality before publishing — the defaults above are fair but not binding until you agree.